Building a Customer Training on a Product Portfolio in 24 Hours
For many companies, customer training on products is still slow and resource-intensive. Product documentation lives across datasheets, presentations, release notes, and internal wikis. Turning this information into a clear, engaging customer training often takes weeks—if it happens at all.
This case study shows how a customer enablement team used Mexty's interactive lesson creator to design, build, and deploy a complete customer training course on the company's product portfolio in just 24 hours—without developers, without external tools, and without sacrificing clarity or engagement.
The Challenge: Educate Customers Quickly and Consistently
The request came from the Customer Success and Sales teams. The company had recently expanded its product portfolio and needed a structured way to onboard customers, partners, and resellers. The goal was to help customers understand the full product range, key differences between products, typical use cases, and how to choose the right product. The training had to be ready within 24 hours and made available online for customers and partners.
The objectives were clear:
- ✕Build a complete customer-facing training in under 24 hours
- ✕Explain a complex product portfolio in a simple, structured way
- ✕Use interactive learning activities to support understanding
- ✕Apply light gamification to maintain attention
- ✕Ensure LMS compatibility (SCORM) for customer portals
- ✕Address a mixed audience: customers, partners, and sales teams
The context was typical:
- content already existed but was fragmented
- no instructional designer was available
- no time for custom development
- strong pressure from sales and customer success to deliver quickly
Speed was critical—but clarity and consistency were non-negotiable.
The Starting Point: Product Content Without a Learning Structure
The team already had extensive product material:
What they had:
- Product presentations and pitch decks
- Technical datasheets and comparison tables
- Internal sales documentation
- Customer FAQs
What they didn't have:
- ✕A structured customer training
- ✕A clear learning path across the product portfolio
- ✕Interactive elements to help customers compare, choose, and retain information
Manually rebuilding this content into a customer training module would have taken several days, if not weeks. Instead, the team chose Mexty as their interactive lesson creator.
The Build Phase: From Product Documents to Customer Training
The team uploaded their existing product documents into Mexty and completed a structured prompt template:
"Create a customer training using [Company name] official brand guidelines from [Company website].
Use a clear, professional, customer-friendly tone.
Topic: Product portfolio overview
Duration: 45–60 minutes
Type: Customer & partner training
Audience: Customers, partners, sales teams
Level: Beginner to intermediate
Please use only the attached documents and do not introduce generic product information."Based on this input, Mexty generated:
- A structured training outline
- A logical learning path across the product portfolio
- Interactive learning activities aligned with customer decision-making
Once reviewed and validated, Mexty generated the full interactive course, lesson by lesson.
Review & Completion: Business Teams in Control
With the course generated, the team reviewed the content directly in Mexty.
They:
- Refined product descriptions and messaging
- Ensured alignment with sales positioning
- Added existing product visuals and short demo videos
- Adjusted or replaced interactive blocks when needed
- Added activities from the Mexty Marketplace
At any point, they could:
- Swap a comparison activity
- Personalize scenarios based on customer profiles
- Prompt Mexty to create a new interactive block
No developers. No design tools. No technical setup.
Test & Deploy: Customer-Ready in One Click
Once finalized:
- The training was reviewed by Product and Sales teams
- Exported as SCORM
- Uploaded to the company's customer LMS and partner portal
From scattered product documents to a customer-ready training, the entire process took less than 24 hours.
What Was Built in 24 Hours
In one working day, the team delivered:
- Structured lessons covering the full product portfolio
- Interactive product comparison activities
- Quizzes to validate understanding
- Scenario-based product selection exercises
- Guided "Which product is right for you?" paths
- Short recap and takeaway activities
All content was reusable, editable, and LMS-compatible.
Interactive Learning Activities Used
Mexty automatically suggested and generated:
- Product knowledge checks
- Comparison tables transformed into interactive exercises
- Scenarios reflecting real customer use cases
- Guided decision paths to help customers choose the right product
- Reflection blocks to reinforce key differentiators
Every lesson required active participation, not passive reading.
Gamification — Applied to Customer Enablement
Gamification was used carefully to support engagement without trivializing the content.
Using Mexty's interactive blocks, the team added:
- Mini product challenges
- "Choose the right product" scenarios
- Progress and feedback indicators
This approach increased completion rates and helped customers stay focused while navigating a complex product portfolio.
Updating the Training: Built for Continuous Product Evolution
After launch, another key benefit emerged: updating the training was as fast as creating it.
As the product portfolio evolves, the team simply returns to Mexty and prompts the required update, for example:
- "Update this training with the new product version."
- "Add a certification path for partners."
- "Create a microlearning version focused on Product X."
Mexty regenerates only the impacted lessons and activities while preserving structure, tone, and brand consistency. For the company, this meant fewer resources needed to maintain customer training, lower long-term costs, faster alignment between product, sales, and customer success, and greater agility as products evolve.
For the company, this meant:
- fewer resources needed to maintain customer training
- lower long-term costs
- faster alignment between product, sales, and customer success
- greater agility as products evolve
Customer training became a living asset, not a one-off project.
The Results
Within 24 hours:
A complete customer training on the product portfolio was delivered
100% of lessons included interactive learning activities
No developers or external tools were required
The training was deployed to customers and partners
Early indicators showed:
- Improved customer understanding of the product range
- Fewer repetitive sales and support questions
- Higher engagement compared to static documentation
Why This Worked
This project succeeded because Mexty removes the traditional friction of customer training:
- "no manual instructional design"
- "no custom development needed"
- "no trade-off between speed and quality"
By combining AI with interactive learning blocks, Mexty enables teams to transform product knowledge into customer-ready training—fast.
Conclusion: Faster Product Education for Better Customer Outcomes
This case study shows that customer training on complex product portfolios does not require weeks of work or specialized teams. With the right interactive lesson creator, companies can educate customers clearly, consistently, and at scale—in a single day.
Whether you are onboarding customers, enabling partners, or supporting sales teams, Mexty helps you move fast while delivering real learning impact.
Want to see how it works?
Discover how Mexty helps you turn product knowledge into interactive customer training—in hours, not weeks.
